Terms and Conditions

Any access to and use of our website (“the site”) is governed by the terms and conditions of use set out below. When using the Site you agree to accept these terms and conditions. WE USE COOKIES ON THIS WEBSITE. If you do not accept the use of Cookies and these Terms and Conditions and/or Privacy Policy, please do not proceed any further and leave this Website immediately.

This Website is owned and operated by RT Coopers Solicitors (“RT Coopers”) 63 St Mary Axe, London EC3A 8AA. Our VAT number is 802333180. RT Coopers is authorised and regulated by the Solicitors Regulation Authority and as such we are bound by the strict Code of Professional Conduct governing our profession. You may access the Code of Professional Conduct by logging onto The Solicitors Regulation Authority rules at www.sra.org.uk/home.page. Alternatively you may contact us at the following e-mail address enquiries@rtcooperssolicitors.com .

RT Coopers will not be responsible for the content of any off-site pages, any sites with links contained on the Site. If you subsequently link to any off-site page(s) or other sites without our prior written permission, such actions will be at your own risk. RT Coopers will not be responsible for the contents of any website(s) which is electronically linked to the Site and which is not maintained by us.

 

Legal Notice

 

  • Regulatory Notice and Provision of Services Regulations 2009

 

Details of how and by whom RT Coopers Solicitors is regulated can be found here.

 

 

This Regulatory Notice also contains the information required to be disclosed by the Provision of Services Regulations 2009, including details of our insurance policy, the provider and its coverage. It also contains our VAT number.

 

  • Money Laundering

 

The law now requires solicitors, as well as banks, building societies and others, to obtain satisfactory evidence of identity of their clients.  This is due to the fact that in the course of handling money and/or property on behalf of clients, we can be used by criminals wishing to commit money laundering.  In order to comply with the Government’s Money Laundering Regulations RT Coopers is required to obtain evidence of your identity. Upon instruction, RT Coopers will request that you provide us with a copy of your passport or driving licence to verify your identity, and a copy of a utility bill to verify your address. The same would apply to directors of companies, if RT Coopers is instructed by such companies. We apologise for the inconvenience this may cause however these obligations are imposed upon us by law.

 

  • Complaints and the Legal Ombudsman

 

RT Coopers shall do everything to ensure that the services provided will meet or indeed exceed your expectations, but if at any time you are dissatisfied with the service we provide, we would ask you to raise the matter with Rosanna Cooper in the first instance, who is contactable at this office or via email: enquiries@rtcooperssolicitors.com.  We would deal with your concerns within eight weeks in accordance with our internal procedure and advise you of the outcome.  Please note that a copy of our internal complaints procedure is available on request.

 

If you are still dissatisfied, you may refer the matter to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ. More details of the services of the Legal Ombudsman are available at www.legalombudsman.org.uk

 

If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU ODR platform.

 

  • Consumer Protection

 

If we have been instructed remotely, i.e. we have not met you; the Consumer Protection (Distance Selling) Regulations 2000 may apply. If this is the case, you will have 7 days’ cooling off period from the date of the letter of engagement to cancel the contract formed between you and RT Coopers. You will be entitled to a full refund, provided we have not commenced your work.

 

  • Client funds, payments on account and interest

 

RT Coopers does not provide banking services and we will accept and hold client funds only to the extent necessary to undertake professional services for you such as to pay expenses, including our own.

 

All accounts are operated in strict accordance with the Solicitors’ Accounts Rules 2011.

 

We do not operate a client account.

 

Monies paid by you to us will be applied to pay our bills and disbursements. Such monies, unless otherwise earmarked, will be transferred to the RT Coopers office account in settlement of bills within 14 days of their despatch (Rule 17.3 of the Solicitors' Accounts Rules 2011).

 

We will account to you for any interest accrued on money held by us for you in our client account (Rule 21 of the Solicitors' Accounts Rules 2011). Rule 21 states that interest should be paid to you when fair and reasonable in all the circumstances.

 

In the event that it is fair and reasonable for interest to be paid to you, it will be calculated and paid to you at the rate set by HSBC plc which is a variable rate subject to change. The period for which interest will be paid normally runs from the date(s) when funds are received by us until the date(s) on the cheque(s) issued to you. Our practices are fair and reasonable in accordance with our regulatory obligations.

 

Please note that RT Coopers will not make a payment in lieu of interest were that payment is calculated to be less than £20.

 

  • Investment Business

 

Sometimes company work involves investments. We are not authorised under the Financial Services and Markets Act 2000 nor by the Financial Services Authority and so may refer you to someone who is authorised to provide any necessary advice. However we can provide certain limited services in relation to investments, provided they are closely linked with the legal services we are providing to you, as we are authorised and regulated by the Solicitors Regulation Authority.

 

 

 

We are not liable to repay money lost through a banking failure.

 

  • Equality and Diversity

 

RT Coopers is committed to equality and diversity. The section pertaining directly to providing services to our clients can be found in our Equality and Diversity policy, here.



Consent to use of Cookies

By using this Website you consent to the use of Cookies on this Website. RT Coopers uses Google Analytics on its WebPages. When you access this Website via a browser or application Google servers automatically record certain information.

Disclaimer

The contents of this Site contains information that is no to be regarded as constituting legal advice or any other advice. Nothing in the Site should be regarded as constituting legal or other professional advice. If you need legal advice on a specific matter or information on any aspect contained within the pages of the RT Coopers website the best course of action to take will be to contact us and we will be happy to assist.

RT Coopers has made every effort to ensure the contents of this website are accurate, and up-to-date. We provide no guarantee or warranty as to the completeness, accuracy, and timeliness or of the results obtained from the use of this information. We accept no responsibility for any loss of whatever nature may arise from use of this website or your reliance on any of the information contained in this site.

RT Coopers is not authorised by the Financial Services Authority under the Financial Services and Markets Act 2000. However, by the very nature of our profession we are able to offer some degree of investments services to our clients by virtue of our membership of, and regulation by, with the Solicitors Regulation Authority. The Solicitors Regulation Authority  stipulates that we can only provide investment advice if it is incidental to our main professional advice with which our client has instructed us to provide.

RT Coopers will not accept liability to any third party either in contract, tort or otherwise for comments or information that may be posted on to the Site by the Site user.

All other trade marks, brand names, product names and titles and copyrights used in this Website are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by RT Coopers of the use of any of these intellectual property rights and such use may constitute an infringement of the holder’s rights.

Privacy Policy

RT Coopers is committed to ensuring that your privacy is protected. This privacy policy explains how we use the Data we collect about you, how you can instruct us if you prefer to limit the use of that Data and the procedures that we have in place to safeguard your privacy in accordance with the Data Protection Act 1998 (“The Act”).

Data Controller

RT Coopers is the Data Controller as defined in the Act. RT Coopers is situated at 63 St Mary Axe, London EC3A 8AA.

Data

Data includes personal data as defined in the Act and in this Website; it covers your first name, last name, email address, your town, post code and telephone number.

Your privacy is important to us. We will only use the Data you provide about yourself and your company when using our Website to answer your enquiry or to help us improve our service to you. We will not share this Data with any third party except to the extent necessary to answer your enquiry if that enquiry requires the involvement of a third party. We have a policy whereby we retain e-mail addresses to answer any e-mail enquiries we receive. Any e-mail addresses that we receive shall not under any circumstances be used for any other purpose than that they were intended for, and are not shared with outside parties, except our Partners.

By submitting your Data you consent to the use of that Data as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the Data we collect and how we use it at all times.

We may store Data you have provided so that we may contact you with our legal updates, legal alerts and our newsletter and information about our services, which may be of interest to you. If you would like to stop receiving such information from us, please e-mail us at enquiries@rtcooperssolicitors.com with “unsubscribe” in the subject box.

We do not retain details of card payments but retain copies of cheques issued as payment.

Our use of cookies

A Cookie is a temporary ID that is stored in a file on your computer, to identify your future visits and certain data will be sent to your computer by a web server that will record your actions on a website. When you visit the website again after the cookie is initiated, the website will load certain pages according to the information stored in the cookie.

Every time you start the web browser, a browser session is started. A local session ID is therefore created by the web browser to communicate with web servers. These sessions are temporary, and the web server only remembers sessions for a certain amount of time. In the Global Configuration of a website, it may be configured as "Session Lifetime" variable under "Session Settings".

Sessions are necessary to identify page requests. Therefore, where the session is stored would depend on the content management system that is employed in the development of a website.

We use a Content Management System (“CMS”) on this Website but no session cookies are created by using this CMS.

We use Cookies in one way on this Website:

Google Analytics: AS SOON AS YOU start browsing this Website via a web browser or application Google servers will automatically record certain information as Google Analytics cookies would have already been loaded. These server logs may include information such as the User’s web request, the User’s interaction with a service, Internet Protocol address, browser type, browser language, the date and time of the User’s request and one or more cookies that may uniquely identify your browser or Google in relation to the account that RT Coopers hold with Google. Google Analytics generates four (4) Cookies on this Website. At no point does RT Coopers collect Data through this means and in any event Google collects statistical information. See Google’s privacy policy for more information on how Google uses cookies.

COOKIES ARE INITIATED FROM THE POINT YOU BEGIN BROWSING THIS WEBSITE as we have tracking code on certain Webpages of this Website to provide Google Analytics. Cookies relating to Google Analytics and triggered from browsing or accessing this Website will be stored on the User’s computer.

With most web browsers it is possible to configure your Internet browser so that it can refuse new cookies, prompt you to accept a cookie or disable cookies altogether. How you do this will depend on the Internet browser used (for example Internet Explorer 8, Netscape, Firefox, Opera, Chrome). For example, if you click onto Privacy you may select from the following settings:-
 

  • Block All Cookies - this setting blocks all cookies from all websites and you will not be able to read any cookies already on your computer;
  • High – this setting blocks all cookies from websites that do not have a compact privacy policy. It blocks cookies that save information that can be used to contact you without your explicit consent;
  • Medium High – this setting blocks third party cookies that do not have a compact privacy policy. It blocks cookies that save information that can be used to contact you without your explicit consent. It also blocks first party cookies that save information that can be used to contact you without your explicit consent.
  • Medium - this setting blocks third party cookies that do not have a compact privacy policy. It blocks cookies that save information that can be used to contact you without your explicit consent. It also restricts first party cookies that save information that can be used to contact you without your implicit consent;
  • Low – this setting blocks third party cookies that do not have a compact privacy policy. It also restricts first party cookies that save information that can be used to contact you without your implicit consent.

For further details on cookies we recommend that you visit http://www.allaboutcookies.org.

The Data Protection Principles


For the avoidance of doubt, RT Coopers will only use the Data in accordance with the Eight Data Protection Principles as listed below:
 

  • Purpose limitation: Data will be processed and subsequently used or further communicated only for purposes described in this Privacy Policy. Data will be collected from your computer during the Registration process and then securely transmitted to the database where it will be stored. The password will be stored in a one way encrypted form, the email will be stored in a password protected encrypted form.
  • Data quality and proportionality: Data will be accurate and, where necessary, kept up to date. The Data will be adequate, relevant and not excessive in relation to the purposes of the Website and for which it is transferred and processed.
  • Transparency: You are provided with information in this Privacy Policy to ensure fair processing.
  • Security and confidentiality: Technical and organisational security measures are taken by RT Coopers to ensure your security and confidentiality, including measures to prevent against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, presented by the processing. Any person acting under the authority of RT Coopers will not process the Data except on instructions from RT Coopers.
  • Rights of access, rectification, deletion and objection: You can rectify, amend, or delete the Data where the Data is inaccurate or processed against these Principles.
  • Sensitive Data: RT Cooper will not be processing personal sensitive data.
  • Data used for marketing purposes: Where Data is processed for the purposes of direct marketing; RT Coopers has in place effective procedures allowing you the right to at any time to “opt out” from having the Data used for such purposes.
  • Transfer of Data outside the EEA - We do not directly transfer Data to countries outside the European Economic Area that do not have similar protection in place regarding the Data and its use as set out in this Privacy Policy. By submitting the Data, you consent to these transfers and agree that RT Coopers will not be held liable for any loss, damage, and inconvenience suffered as a result of such transfers of Data.


Third Party Advertisements and Google Analytics


Subject to above, in relation to the use of Cookies, other companies called “third-party ad servers” or “ad networks” may serve advertisements within this Website. These third parties may use technology to send, directly to your web browser, the advertisements and links that appear on this Website. They will automatically receive your IP address and when this happens they may employ other technologies such as Cookies to measure the effectiveness and/or personalise the advertisements or capture information about website usage. Any data received from a third party ad server in relation to your Account will be handled in accordance with this Privacy Policy.

 

Sale or Merger of Business

If RT Coopers is sold or integrated with another business, the Data may be disclosed to our advisers and any prospective purchasers, their advisers and new owners of the business. We will handle the transfer of Data securely in accordance with this Privacy Policy.

Protecting Your Information

Internet security is not absolute; therefore, security controls are built into this Website to offer you a greater degree of protection. We also keep the Data confidential subject to the purpose for which the details were collected. The internal procedures of the Data Controller cover the storage, access, handling and disclosure of the Data.

Updating your details

If any of the information that you have provided to RT Coopers changes, for example your email address or your address has changed or you wish to be removed from our mailing list, please send an e-mail to enquiries@rtcooperssolicitors.com or send a letter to RT Coopers, 63 St Mary Axe, London EC3A 8AA.

Revision to this Policy

Data Privacy Practice keeps changing, we therefore reserve the right to revise this policy at any time, and your use of this website constitutes an acceptance of the terms of this privacy policy as revised from time to time

Revised January 2017
 

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